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• Domain: Why does my Email forwarding not work?
  
  Answer:   To set up an Email forwarding successfully a MX Record has to refer to our mailserver.   This entry does already exist by default. But if this ...
  
  
• Webreset: How does a Webreboot/ Webreset works at my Server?
  
  Answer: If you trigger viavia customer panel, API or Apppanel a Webreboot/ Webreset, the following steps become in force at your server:   System powers down your Server ...
  
  
• Domain: What do I have to consider when using own nameservers for domains?
  
  Answer: To ensure proper connectivity of your domain at the registry the followingtechnical quality guidelines must be adhered to in order to use own nameservers. General-------All provided ...
  
  
• Linux: Why are some system files overwritten during a reboot?
  
  Answer: Virtualization solution: OpenVZ / VirtuozzoSituation:When a vServer is restarted, partial system files are overwritten. These include e.g. the hostname or the resolver configuration /etc/resolv.conf.Reason:The virtualization ...
  
  
• Domain: Why do i get emails from COREnic/COREhub?
  
  Answer: Ausgangssituation: You have got one or more emails from sender "COREnic" or "COREhub" regarding your domain name.   Cause: The organisation "COREnic" is one of our regitry partner for ...
  
  
• Contract questions: Why is my email address no longer accepted when updating my customer data?
  
  Answer: Situation:The previous email address, which was stored in the customer data, is still valid, but is no longer accepted when saving the customer data in ...
  
  
• General: How do I change a Webhosting contract into a Domain / Maildomain contract (Downgrade)?
  
  Answer: Situation:You want to change an existing webspace contract to a contract that only includes domain or domain with email ("MailDomain"). This procedure is called "downgrade".The ...
  
  
• FTP-Backup: Why can not I create files >2GB?
  
  Answer: Situation:When transferring your backup to the backup memory, you will receive an I/O error or a message from the server that the transferred file is ...
  
  
• IP addresses: Can I use DHCP to configure IP addresses?
  
  Answer: Situation:You have assigned IP addresses to your server in the customer control panel and now want to automatically configure the network using DHCP.Background information:The DHCP ...
  
  
• General: How can I switch payment type to direct debit?
  
  Answer: To switch you payment type to "Direct Debit" via SEPA Direct Debit, please follow these instructions:   Log in with your user data in Control Panel Select "Payment ...
  
  

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